6-8 minute
Virtual human resources (also known as virtual HR) is the process of connecting employees to a variety of technologies and HR services when they need them. This allows employees to go directly to resources through a self-service platform , rather than always having to go through an onsite HR representative .
Depending on the organization, one system may work better than another. Common differences between in-house and virtual HR management include:
The main difference between onsite and virtual HR is where your HR team lives. In-house HR professionals typically have their own office space. Virtual HR teams telecommute for their companies.
In-house teams typically work at their company's headquarters or a branch office. Virtual HR professionals can work from the comfort of their own home, their favorite local coffee shop, or any location with a reliable internet connection. Remote-friendly environments can give teams more autonomy to decide where and when they work best.
The location of HR departments affects how employees interact with them. While email is an option for both in-house and virtual teams, in-house teams can communicate with employees face-to-face.
Virtual HR teams can maintain open communication with employees in a number of ways—even if they're spread across the country or around the world. Whether it's through instant messaging programs like Slack, video calls via Zoom, or virtual office hours, remote HR professionals can easily address employee questions about payroll, benefits, and more.
In-house HR resources are only available during their operating hours, which can fluctuate. Meanwhile, virtual HR resources are available 24/7 through the organization's HR software. This complements remote HR professionals, who probably also have specific office hours.
Flexible options for team location, communication methods, and access to HR resources can improve employee satisfaction and foster a more self-reliant company culture. By offering employee self-service , you can lighten the load for your HR teams while empowering your employees and managers to monitor their vacation time, access reports, and more.
The COVID-19 pandemic and the current trend of working from home have fueled a growth in remote HR jobs . As the number of job postings offering remote working has doubled since the pandemic, it can be argued that employers building remote teams need remote HR leaders to find and onboard new employees.
HR software and communication applications like Zoom and Slack make it convenient for remote recruiters to onboard new employees and support existing employees. Plus, their status as a telecommuting employee allows them to connect with your remote workforce in a meaningful way.
HR technology is vital to the HR department. New software and systems allow HR professionals to perform the following tasks efficiently:
Without technology, HR professionals would have to rely on time-consuming manual processes to sort through employee documents and insurance policies. Technology eases that burden, leading to fewer mistakes and improved efficiency.
With proper management, virtual HR services offer more advantages than disadvantages:
Companies that use virtual HR can still enjoy the same services and features of an in-house HR team, such as:
Starting a virtual HR program is beneficial for your HR department and employees. By freeing HR professionals from manual and time-consuming tasks, they are better able to focus on the most important job – supporting your people.
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