7-9 minute
A performance review is a formal evaluation in which a manager evaluates an employee's work performance. Also called a performance appraisal or employee evaluation , it can be structured in a variety of ways to effectively identify strengths and weaknesses, provide constructive feedback, and set goals for the future.
Performance reviews should help employees understand:
Most managers use these evaluations to recognize high-performing employees or fix performance problems before they become unmanageable. They also communicate expectations, encourage growth and progress, and promote employee engagement .
Many companies maintain an annual performance review cadence, but it's not required . In fact, less than half of companies offer annual or semiannual reviews, and 7% of companies don't offer them at all. However, other companies embrace frequent feedback and hold quarterly, monthly, or weekly review sessions.
While performance reviews can seem nerve-wracking, they don't have to be. Employees often value them so they can better understand what they can do to move forward in their careers.
Some organizations have eliminated formal performance reviews and instead prefer more casual manager check-ins and one-on-one meetings. This helps take into account factors that may be missed in annual employee reviews.
For example, by checking in at least every two weeks, managers and employees can have ongoing two-way dialogue to discuss meaningful goals and action plans . Small steps can help make progress more manageable and ensure that employee goals align with constantly changing company priorities.
Self-assessment performance reviews invite employees to reflect on their work, skills, and areas for improvement. These develop more balanced evaluations and create opportunities for discussion. If major discrepancies arise between manager and employee evaluations, human resources can provide additional support and mediation.
If you're preparing for a self-assessment, try using the following tips:
To make performance appraisals successful, managers and employees must be willing to discuss and deliberate together. However, managers have the power to largely influence their employees' careers - so it's their job to facilitate a civil and productive conversation .
Here are seven topics that managers should avoid to keep things constructive :
Providing examples and making suggestions for improvement can help improve an employee's performance, rather than making him or her feel defensive.
For example, instead of saying, “I don’t like the quality of the work you’re doing,” offer more constructive feedback. You could say, “I think the quality of your work can be improved if you focus on [action/responsibility].”
This is not the place to rank employees or pit them against one another. Focus only on the performance of the employee you are currently evaluating.
Imagine you are the manager of a sales team and your direct reporter, Tom, has just met his sales goal for the month. Wow! While some people may find a little friendly competition personally motivating, it is not appropriate to say something like, ""Jane actually doubled her sales goal. Let's see if you can hit those numbers next time."" This comparison diminishes Tom's accomplishment. Instead, celebrate his efforts to motivate him to keep up the good work.
While you should look for something positive to say in every performance review, avoid giving false praise. This will only mislead an employee into thinking they are doing better than they are and rob them of an opportunity to improve.
For example, praising an employee's time-management skills may be counterproductive if their work doesn't meet set objectives. Instead, praise their punctuality while also providing constructive feedback about their work to help them meet your expectations on future projects.
Spreading rumors about the company or raising hopes of promotions that may not be possible leads to unnecessary speculation and sometimes disappointment.
For example, if an employee asks about a raise, you can honestly say that you have been informed that upper management is reviewing the budget. To be safe, it is best not to guess which way you think they are leaning.
Some key points bear repeating, but if you find you're giving the same advice and praise in every performance appraisal, try changing things up. Maybe the message isn't getting through the way you're sharing it or it needs further discussion.
If both managers and employees take notes on what is discussed in performance reviews, you can move forward based on the advice and goals you gain from each meeting rather than repeating the same thing over and over again.
There is an exception to every rule. Ultimatums and general statements are rarely accurate and can make people feel defensive.
Let’s say an employee who usually meets deadlines was late submitting their last two assignments. Due to recency bias it may be tempting to say, “You never submit your work on time.” Instead, invite the employee to honestly explain why they submitted late and problem-solve together for future tasks. For example, perhaps the deadlines did not give them enough time to complete the full scope of those projects.
Performance reviews should be a priority for managers and employees. They help ensure that everyone's personal goals align with company objectives and provide valuable information on how employees and managers can improve. When evaluations are made a priority, the entire company can benefit.
Even if your company only has formal employee reviews once a year, let them know they can discuss their evolving goals with you during weekly informal meetings and other occasions. Talking about this will show your team that you value their growth and development.
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